I’ve been fortunate in that I’ve only been involved in a dispute for services/payments once. It was a matter of (IMHO) a demanding client wanting more than she paid for and me not being willing to deliver it without additional payment.

How did I solve that problem? I simply stopped work on her design, handed her images to her and bid her a fond adieu.

I’m not sure a public flogging would be my choice solution, and it doesn’t seem to have solved anything.

I think web designers who blog have to walk a finer line. It’s probably not good business sense to kvetch too loudly on your blog about your clients. Even if your blog is separate (as mine is) from your web design site. Links are there and even if they aren’t, you still have Google to contend with. There have been many a time I’ve wanted to blog at length about a web design client who basically drove me nuts. (And believe me I have a cache of draft posts with just such content. They’ll likely remain in draft mode until the end of time — or the death of the client (or at least his web site) in question!)

But this article sums up my frustration quite nicely. A great read, and it would be hilariously funny if it weren’t so true!

Comments are open on this one. Especially if you are a web designer yourself (not that any web designers read this site…). Tell me how you handled a difficult situation with a client. I’d be interested in learning how you solved it.