New for 2010 is our monthly (we hope) newsletter. This month’s issue focuses on email inbox organization and there’s also news about a special campaign we’re running (nice fat discount on web design services) through the end of February. Sign up now to receive this and future issues!

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We’ve recently invested in a great project management system called ActiveCollab. One of its features, besides being an awesome project management system, is that it allows our clients to submit support tickets right from our web site. So if you need help with a project, want to check on the status of something we’re working on for you or need any other kind of support from us, feel free to send us a support ticket. You’ll find the link in the sidebar under Resources. Remember, you don’t need to be an existing Pixelita Designs client to ask for help; this is a quick way to get the ball rolling!

Submit a help desk ticket now.

We’ve been getting a lot of requests lately for help troubleshooting a WordPress issue or just fixing up someone’s existing site. While we enjoy creating web sites from scratch, we also love helping people with their existing web sites, even if we didn’t create them. So we are now offering a new feature called Service Credits. We’ve set up a page which explains the concept, how it works, whether it’s something you might be interested in and how to avail yourself of it.

In a nutshell, Service Credits are like cellphone minutes. You purchase blocks of our time which are good for one year from date of purchase. With those Service Credits, you can ask us to upgrade any scripts or programs your site is using, install and configure new plugins and modules, backup your site and/or databases, troubleshoot any problems you are having, and add and update your site’s content. Unlike cellphone minutes, you can roll the credits over from month to month, but bear in mind they do expire one year from date of purchase.

note: Graphic Art Services are specifically excluded from the list of items covered by Service Credits. Due to the nature of graphic art services, those will be contracted as our other services are, with a proposal and quote for specific design services.

Jacob Cass at JustCreativeDesign.com is holding a charity event celebrating his blog’s first birthday (Happy Birthday, Jacob!). And Pixelita Designs is sponsoring a couple of really cool prizes to help Jacob and his readers celebrate in style!

Of course we can’t top the $1200 Olympus digital camera, but we can come close! We’re donating one free blog makeover for your WordPress, TextPattern, Movable Type or Blogger blog. This is a $650 value. It includes one custom design by Pixelita’s graphic artist, Ivan Minic, coded to your blog platform of choice, retrofitting any plugins you currently have. We’re also donating one Flickr Pro account, a $20 value!

So how do you get your meathooks on these and the other 66 prizes? Jacob’s made it very easy. Just donate to Blog Action Day Poverty Fund or if you’re short on cash, write a blog post about design, design theory or something similar. So you really have no excuse, and you just might win something. (When people get together to give, EVERYONE is a WINNER; there are NO LOSERS.) So what are you waiting for? Head on over to Jacob’s place and make your contribution now!

I’ve rearranged my “day job” so that I can be available during normal business hours for my clients. In the past, there have been many times when a client has needed to talk to me during the day and has been unable to do so. But now that I’ve switched to working nights, my days between 8:00AM and 3:30PM are now free to devote to web design, my husband and his myriad doctor appointments and other things I previously couldn’t do during normal business hours. I hope this helps deliver a better level of service to you.

Joni Mueller, Member-Manager, Pixelita Designs LLC